Pagadala Reddy Abhilash
System Administrator | IT Support
Bangalore, IN.About
Results-driven System Administrator with 2+ years of experience providing comprehensive IT support across desktops, networks, and enterprise applications. Expertly manage incident resolution, user accounts, and system configurations while ensuring stringent SLA compliance. Actively expanding expertise in Azure Cloud and DevOps to drive career growth in cloud infrastructure and automation roles.
Skills
Operating Systems
Windows 7/8/10/11, macOS, Linux.
Applications
MS Office (2007-O365), VPN (Cisco AnyConnect, Trellix), Adobe, McAfee, BitLocker.
IT Support
Active Directory (User/Group Management, Password Resets), O365, Outlook, Remote Desktop Support, Troubleshooting, Hardware/Software Support.
IT Tools
ServiceNow, ManageEngine, TeamViewer, AnyDesk, MS Teams, Zoom.
Networking
LAN/Wi-Fi Troubleshooting, DHCP, DNS, IP Configurations.
ITIL Processes
Incident Management, SLA Compliance.
Cloud & DevOps (Learning)
Azure Administration, Azure DevOps, Terraform Basics.
Professional Skills
Problem-solving, End-user Support, Customer Service, Collaboration, Reporting.
Work
Bangalore, Karnataka, India
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Summary
Provided critical first-level IT support for a diverse range of hardware and software, ensuring seamless operations and high user satisfaction.
Highlights
Delivered comprehensive first-level IT support for desktops, laptops, VPN, printers, and O365 applications, resolving an average of 30+ incidents weekly.
Managed over 100+ incidents via ServiceNow, consistently ensuring SLA adherence and facilitating proper escalation to maintain service continuity.
Configured and maintained Active Directory for 200+ users, including efficient user provisioning, group management, and account unlocks, enhancing security and access control.
Resolved complex Outlook email setup, backup/restore, and profile troubleshooting issues for end-users, reducing downtime and improving productivity.
Diagnosed and resolved LAN/Wi-Fi issues, IP configurations, and network printer setups, ensuring stable network connectivity for all users.
Installed and configured Windows OS, MS Office, and VPN clients for new users, streamlining onboarding processes and ensuring immediate productivity.
Provided efficient remote support using AnyDesk, TeamViewer, and MS Teams, resolving issues for a broad base of end-users across various locations.
Generated weekly incident reports to meticulously track SLA compliance and identify areas for improvement, contributing to enhanced service quality.